Our Soy candles are lovingly hand poured in small batches, therefore some sizes are not always available for immediate dispatch. Please allow time for candles to be poured and cured before delivery.
We endeavour to have all orders packed and dispatched within 1 - 5 business days depending on availability. An email will be sent with details of expected delivery/pickup when order is made. Thank you for your patience.
Although every effort is made to ensure consistency, every candle will be different. Our wax is 100% natural soy blend, as a result some imperfections may occur. This does not impact the quality of the product, it is simply the effect of natural wax being handpoured.
Candle containers may vary in colour and style due to availability.
Remember to trim the wick at every burn to at least 5mm to prevent smoking and keep the pool clean. Be sure not to over-trim your wick as you may not be able to re-light your candle.
We recommend to avoid burning candles for more than three hours. Once the wax has reached 1cm from the bottom stop lighting the candle.
If your glass starts to show black marks on the rim, remember to keep the wick trimmed, wait until the candle is cooled down and remove the marks with a damp cloth.
Remember that candle waxes and fragrances are sensitive to temperature and light, so try to store them in a cool, dry place away from direct sunlight.
Keep the candle away from drafty and flammable surfaces. And be sure to read the safety instruction label on the bottom of your candle for additional instructions.
Every effort is made to ensure the safe delivery of your candle, however if an unexpected breakage occurs, please photograph and contact us immediately. Each case will be taken into consideration individually and dealt with accordingly.